Refund policy

Last updated: November 2, 2026

Returns

All sales are final. We do not accept returns or exchanges, and we do not issue refunds for change of mind, incorrect selection, or any other reason once an order has been placed.

Before you order
Please review your order carefully before checkout, including item, size, color, quantity, and shipping address. Product descriptions, dimensions, and photos are provided to help you decide. If you have questions about an item, contact us at info@colsonhorton.com before placing your order. We're happy to help you choose.

Order cancellations
Because orders are processed quickly, we are unable to cancel or modify an order once it has been placed.

Damaged, defective, or incorrect items
Although we do not accept returns, we stand behind what we ship. If your order arrives damaged, defective, or you received the wrong item, contact us within 14 days of delivery at info@colsonhorton.com with your order number and clear photos of the item and packaging. We'll review your claim and, at our discretion, send a replacement, issue store credit, or provide a refund for the affected item. Claims submitted after 14 days cannot be honored.

Lost or undelivered packages
If your tracking shows delivered but you did not receive your package, contact us within 14 days of the delivery date so we can open a claim with the carrier. Once a package is marked delivered to the address you provided, we are not responsible for theft or loss.

Unauthorized returns
Items sent back to us without prior written approval will not be accepted, refunded, or returned to the sender.

Your legal rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights relating to faulty or misdescribed goods.

Questions
Contact us at info@colsonhorton.com.